Shipping Policy

At Monay Luxuries, every piece is carefully inspected and diamond-tester verified before it leaves our hands. We don’t rush quality — and we want your order to arrive exactly as exceptional as it was designed to be.

Processing Time

Please allow 5–7 business days for processing. During this time, your item undergoes our full quality inspection and testing before it is prepared for shipment. Orders placed on weekends or holidays will begin processing the next business day.

Shipping & Delivery

We offer free standard shipping on all orders. Once your order has cleared our quality inspection and shipped, please allow 7–14 business days for delivery. You will receive a confirmation email with tracking information as soon as your order is on its way.

Order Tracking

Once shipped, use the tracking number provided in your shipping confirmation email to monitor your delivery in real time. If you have any issues with your tracking information, contact our support team and we’ll assist you promptly.

Shipping Destinations

We currently ship within the United States. For international shipping inquiries, please contact our support team directly.

Damaged or Defective Items

If your order arrives damaged or not as described, contact us within 14 days of delivery and we will prioritize a resolution — including a replacement or exchange where available.

Returns

We accept returns within 14 days of delivery. Please refer to our full Return & Refund Policy for complete details on eligibility and how to initiate a return.

Contact Us

For any shipping inquiries, reach out to our customer support team. We’re here to make sure your Monay Luxuries experience is seamless from checkout to delivery.